Refunds & cancellations

If something hasn’t worked as expected, tell us. We’ll review your request and the circumstances with you.

Refund requests

Refund requests are reviewed individually, taking into account the circumstances of the request, the service provided and the agreed scope. Submitting a request does not automatically entitle you to a refund. We do not offer a general money-back guarantee.

To request a review, email support@bloomrel.com with your business name, payment date or transaction reference, and a brief explanation. Please do not send card numbers, security codes or passwords. We may ask for information needed to identify the payment and understand the issue, and will communicate our decision to you.

Stopping future service

Our 14-day trial is free, includes up to 200 voice minutes, has no setup fee and does not require a purchase. It does not automatically convert to paid service. Existing written offers remain unchanged. Ongoing service requires written confirmation before continuation. If you want to stop service or do not want another period, contact us so we can agree the end date and any required call-routing changes. A cancellation request does not itself guarantee a refund for a period already paid for.

Your rights

This policy does not limit any refund, cancellation or other rights you may have under applicable law. Any specific refund commitment agreed with you in writing will also be honored.